Privacy Policy

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People tell rehabilitation clinics things they do not tell anyone else: where it hurts, what they are afraid they will never do again, medicines, children’s milestones, surgical dates. This policy explains, in plain language, how the Phoenix PT Rehab website relates to that kind of information. It is written to be honest about what this particular website does and does not do.

Last updated 22 September 2026. This policy covers the public website. If you later become a patient, additional clinical notices may apply to your record. Those notices will be given in the care process. They are not hidden inside this page.

1. Who is responsible

Phoenix PT Rehab is responsible for this website and for the email address care@phoenixptrehab.com. If you write to that address, you are writing to the clinic. If you only type into a form on these pages, read section 3 carefully before you include anything sensitive. We do not publish a telephone number or a street address on the site. Please do not send original identity documents or full medical records to a general inbox unless we have asked for a specific document and told you a safer way to send it.

2. The kind of information this policy talks about

We use a few plain categories so you can see what we mean:

Identity and contact details you might type, such as a name and an email address.
Visit preferences, such as a clinician, a date, a time, and a short description of a concern.
Account-like fields, such as a password typed into the sign-in or appointment form.
Health-related details, which can appear if you describe pain, surgery, balance, a child’s development, or medicines. We treat anything like that as sensitive even when a law would use a more formal name for it.
Technical basics that a browser reveals to any site you open, such as a general device type. This site does not run its own analytics tracker.
Email content if you choose to write to the clinic directly.

3. Forms stay in your browser

This is the most important section. The contact form, appointment request, subscribe form, unsubscribe form, blog reply, footer email box, and sign-in window are client-side. They check that required fields are present, that an email looks like an email, that a date is plausible, and that a password, when one is requested, has a reasonable shape. If the checks pass, the page shows: “Thank You! one of our representative will contact you”.

That message is a confirmation that the form was filled in correctly on your device. The website does not include a server that receives, stores, or forwards those submissions. Entries are not written into a clinic database by the act of pressing the button. They are not emailed automatically. A password you type is not saved by us and should not be a password you use anywhere else, because your own browser, extensions, or device backups may remember fields depending on your settings.

Because of this limit, do not use the forms for urgent symptoms, full histories, identification numbers, insurance member IDs, payment card numbers, or photographs of wounds. We do not ask for payment cards on this site, and you should never add them to a comment box. If you need a human to read a request, send it by email to the address above, understanding that ordinary email is not a perfect vault. Say only what is needed to start the conversation. We can then point you to a more fitting channel for records.

If we later add true delivery of form contents, we will change this policy first, describe what is stored, and avoid collecting health details through a casual box that is not built for them.

4. Email you send on purpose

When you email care@phoenixptrehab.com, your message is received like any other email. We use it to answer the question, to sort appointment requests, to manage the notes list when you ask to join or leave, and to keep a record of what was agreed about a visit or a plan. Staff who do not need the message should not be reading it. We do not sell email lists.

Please avoid attaching complete charts. A sentence about the problem, the clinician you hope to see, and how to reply is usually enough for a first note. If a child is the patient, a parent or guardian should write. We may ask you to confirm you have authority to discuss that child’s care before we go further.

5. Health information deserves extra care

Rehabilitation details can reveal disability, pregnancy-related changes, mental strain around pain, children’s conditions, and surgical history. Even when a form does not transmit, whatever you type can remain in your browser’s memory or on a shared computer. Use a private device when you draft anything clinical. Sign out of shared sessions. Do not dictate a full history into a reply box on a blog, because a future version of a page could be more public than you expect, and because other readers do not need your chart.

Inside a real course of care, clinicians follow professional confidentiality. Family members are included only when you want them there or when a caregiver must be part of a safe plan, especially for children and for people who need help with decisions. We do not discuss your progress with an employer, a coach, or a school unless you ask us to or the law requires it.

We do not use this website to make automated decisions about whether you “deserve” care. A person reads real requests that arrive by email. Articles and prices are the same for every visitor.

6. Subscribe and unsubscribe

The subscribe page is where you can ask for recovery notes. The unsubscribe page is where you can ask to leave. Both are browser-side forms today, so the reliable way to change your email status is also to write to care@phoenixptrehab.com with the address in question and the words subscribe or unsubscribe. We honor a clear opt-out. Transactional notes about a visit you actually booked are different from the optional journal list. Leaving the journal list does not cancel clinical communication you still need, and canceling a visit does not insult the list. You can do one without the other.

Notes are occasional, relevant to movement and recovery, and not a disguise for selling someone else’s products. If a note ever includes a class or a plan, it will be ours and it will be labeled as such.

7. Cookies, storage, and fonts

The scripts on this site do not set tracking cookies and do not build an advertising profile. They do not write your form entries into local storage. A countdown on the appointment page and a search box exist only while the page is open.

Typefaces are requested from a font service so the pages match the design. That request can tell the font host that a browser asked for the files, which is ordinary for hosted fonts. If you block third-party requests, the site still works with your device’s default fonts. Social share links, if you choose them, send you to Twitter, Facebook, or Youtube. We do not receive a dossier of what you do after you leave.

8. Children

The site is a general healthcare resource. Pediatric rehabilitation is part of our clinical work, and caregivers read these pages. We do not knowingly collect personal information directly from children through the website. A child should not be asked to complete the appointment form alone. If you believe a child sent us personal details, email us and we will delete what we actually received.

9. How long we keep what we actually have

Information that never leaves your browser is kept according to your device, not according to our retention schedule. Email we receive is kept while it is needed to answer you, to document a scheduling decision, or to meet professional, legal, or safety duties, and then deleted or archived under the clinic’s record practice. Optional mailing-list addresses are kept until you unsubscribe or until the list is retired. We do not keep passwords from this website because we never receive them.

10. Sharing

We do not sell personal information. We do not trade lists with marketers. We share information only in narrow situations: with a clinician inside the team who needs it to respond to you; with a service that hosts our email if one is used, under a duty to handle it only for us; if you ask us to update another professional who is treating you; or if the law requires a disclosure we cannot refuse, such as a valid demand or a duty to act on serious risk. If a business sale or reorganization ever included records, people would be told, and clinical confidentiality would still apply.

11. Security and its limits

No public website is a bank vault, and a static site should not pretend to be a medical record system. We reduce risk by not transmitting form contents and by not asking for payment data here. Email can be intercepted or mis-addressed, which is why we ask you to keep first messages lean. You can help by using a current browser, avoiding shared computers for clinical notes, and treating links you did not expect with suspicion. We will not ask you to send a password or a payment card by email.

12. Your choices and requests

You may ask what email we hold about you, ask for a correction, or ask us to delete a mailing address or a casual inquiry that we are not required to keep. Clinical records, once they exist from actual care, may need to be retained for safety and for legal duties even when you would prefer deletion. We will explain if that is the case rather than pretending a record vanished. Requests go to care@phoenixptrehab.com. We may need to confirm that we are writing to the right person before we discuss anything clinical.

You may also use the unsubscribe page and the subscribe page, remembering their browser-side limit, and you may stop using the site at any time. Blocking hosted fonts and scripts is your choice and does not affect whether the clinic will see you.

13. International readers

The site can be opened from many places. We do not claim that browsing it places you under a particular national health-privacy statute, and we do not describe the clinic as tied to one country’s label on these pages. If you email us, your message may be handled wherever the clinic’s mail is read. Do not send information you are forbidden to transfer. If a privacy law where you live gives you rights this page has not listed, email us and we will respond in line with duties that actually apply.

14. Links and embedded destinations

Articles may link to other pages on this same site. Share buttons leave for social networks. We are not responsible for the privacy practices of those networks. Read their policies before you connect an account or post a comment that mentions your health.

15. Changes to this policy

We will update the date at the top when this policy changes in a way that matters. If a change ever means we start receiving form data, storing new categories, or sending them to a processor, that change will be described here in specific words, not hidden in a vague sentence. Continuing to browse after an update covers website use. It does not silently rewrite a clinical consent you signed for treatment.

16. How to reach us about privacy

Privacy questions and requests: care@phoenixptrehab.com with the subject “Privacy.” Please do not include full clinical attachments in the first message. Tell us the email address you used and what you want done. We do not offer a phone line or a street address on this website for privacy requests.

Thank you for trusting a rehabilitation clinic with a subject as personal as how your body moves. We would rather explain a limit clearly than imply that a button stored a secret it never received.